Introduction

CloudFlow Hosting (Global Media d.o.o.) is committed to safeguarding the privacy of our customers. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your personal data. By using our VPS, Dedicated, Shared web, Gane server, and DDoS Protection hosting services, you consent to the practices described in this policy.

Information We Collect

We collect and process various types of information to provide and improve our hosting services. This may include:

Personal Information: When you sign up for our services, we collect information such as your name, email address, postal address, and payment details. This information is necessary for account creation and billing purposes.

Usage Data: We collect information about how you use our hosting services, including server logs, IP addresses, access times, and browser information. This data helps us monitor and optimize our services.

Technical Information: This includes hardware specifications, operating system details, and software configurations. This information is essential for provisioning and managing your hosting services.

How We Use Your Information

Service Provisioning: We use your personal and technical information to create and manage your hosting accounts, provision servers, and provide customer support.

Billing and Payment: Your personal and payment information is used to process payments, send invoices, and manage your billing preferences.

Improvement and Security: We analyze usage and technical data to improve our services, ensure security, and prevent fraud or abuse.

Communication: We may use your contact information to send you important service-related notifications, updates, and promotional offers. You can opt out of promotional emails at any time.

Data Sharing and Retention

Third-Party Services: We may share your data with third-party service providers who assist us in delivering our hosting services, such as payment processors and data centers. These parties are obligated to protect your data and use it solely for the purpose of providing the requested services.

Legal Compliance: We may disclose your information if required by law or in response to valid legal requests from public authorities.

Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

Access and Rectification: You can access and update your personal information through your account settings. If you need assistance, you can contact our support team.

Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Deletion: You can request the deletion of your personal data, subject to legal obligations that may require us to retain certain information.

Your Rights

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through email or prominent notices on our website.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at CloudHosting@gmx.de.